ServiceNow Admin Training | Online & Onsite Expert Courses | WeDoProject
ServiceNow Administration Training: From Fundamentals to Expert Implementation
Become a skilled ServiceNow Administrator with WeDoProject’s comprehensive training. Learn from UK experts with 10+ years of implementation experience. Online and onsite options.
Course Overview
Our ServiceNow Administration course delivers comprehensive training in implementing, configuring, and managing ServiceNow platforms. Developed by certified ServiceNow professionals with extensive enterprise implementation experience, this program equips you with the skills to confidently administer this powerful platform and drive digital transformation within your organization.
Who Should Attend
- IT service desk professionals
- System administrators
- IT operations staff
- Business analysts
- Process improvement specialists
- ITSM professionals
No Experience Required
Our structured curriculum means no prior ServiceNow experience is necessary. We begin with platform fundamentals before progressing to advanced administration techniques, making this course suitable for beginners and those with limited exposure to the platform.
Course Curriculum
Module 1: ServiceNow Foundations
- Understanding the ServiceNow platform architecture
- Navigating the administrator interface
- User management and access control
- System properties and configuration
Module 2: Forms and Fields
- Creating and modifying forms
- Field types and properties
- Client scripts and UI policies
- List management and configuration
Module 3: Workflow Management
- Understanding workflow components
- Creating and testing workflows
- Approvals and tasks
- Notifications and escalations
Module 4: Service Catalog
- Catalog structure and management
- Item creation and configuration
- Variables and variable sets
- Catalog client scripts
Module 5: Reporting and Dashboards
- Report creation and types
- Dashboard components
- Performance analytics basics
Real-World Applications
- IT service management processes
- Customer service portal implementation
- HR service delivery
- Asset management automation
- Enterprise service management
Training Formats
- Interactive instructor-led sessions
- Hands-on exercises in dedicated ServiceNow instances
- Real-world scenario practice
- Complete training materials and reference guides
- 30 days post-course technical support
- Tailored to your ServiceNow instance
- Conducted at your premises
- Focus on your specific implementation goals
- Team exercises using your actual business processes
- Implementation guidance and best practices
Register now and become a professional in a while
Your Expert Trainer
Amos is a certified System Administrator, Application Developer, and Implementation Specialist with over 5 years of experience in multi-client environments. He brings extensive expertise in ITSM, ITOM, ITAM, and Integration Hub implementations across diverse industries including banking and finance. His professional background includes developing custom applications, creating complex workflows for cloud automation, and integrating ServiceNow with third-party systems using REST/SOAP APIs. He excels in designing self-service portals, implementing HR service delivery solutions, and optimizing Configuration Management Databases (CMDB). His approach combines technical proficiency with practical business applications, helping organizations streamline operations and maximize their ServiceNow investment. With experience in gathering requirements and translating them into detailed technical specifications, he ensures participants gain both theoretical knowledge and real-world implementation skills.
